Contact & Complaints Policy
Effective Date: 01/01/2026
At Elmbrick Creative, we are committed to providing an excellent experience for all clients and visitors. If you have questions, concerns, or wish to make a complaint, we’re here to help.
How to Contact Us
You can reach us at:
Email: hello@elmbrickcreative.com
Phone: +44 7599 623414
We aim to respond to all general enquiries within a maximum 2-7 business days.
Complaints
If you are unhappy with any part of our service, please let us know as soon as possible. You can make a complaint via email with the subject line "Complaint – [Your Name]" and include:
Your name and contact details
A description of the issue
Any relevant project details or correspondence
Any relevant screenshots (GDPR Compliant)
We take all complaints seriously and aim to:
Acknowledge your complaint within 2-7 business days
Investigate and provide a full response within 10 business days
If more time is needed, we will keep you updated
Escalation
If you are not satisfied with our response, you may escalate the matter by replying to the original email thread and requesting a further review.
Our Commitment
We believe in transparency, accountability, and professionalism. All feedback helps us improve. Thank you for giving us the opportunity to make things right.